Shopping Questions
To place an order, simply browse our website, select the products you wish to purchase, and click “Add to Cart.” Once you’ve added all desired items, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email once your purchase is complete.
- We accept bank transfer and Cash on delivery.
we do not take return.
- No, we are not offering international shipping at this time. We currently ship only within our local region. Please check back in the future for any updates or changes to our shipping policy.
- Yes, we offer gift wrapping services for an additional fee. You can mail us info@arokart.com or call us at +971557016783 , and we will ensure your gift is beautifully wrapped and ready to present.
We strive to process orders quickly, so modifications or cancellations are only possible if your order has not yet been processed or shipped. Please contact our customer service team at info@arokart.com or call +971557016783 as soon as possible if you need to make changes to your order.
- You can reach our customer service team by info@arokart.com or phone at +971557016783. We are available 10am to 10pm and will be happy to assist you with any questions or concerns.
- If you receive a damaged or defective item, please contact us within 3 days of receipt. Include photos of the damaged item and packaging if possible. We will arrange for a replacement or refund based on the situation.
To sign up for our newsletter, simply enter your email address in the subscription form located at the bottom of our website or during the checkout process. You’ll receive updates on new products, special offers, and more.
- Currently, our candles are available for purchase exclusively through our website. Stay tuned for future updates on potential retail partnerships.
Candle Related
To ensure the best performance and longevity of your candles, trim the wick to ¼ inch before each use. Burn the candle for at least 1 hour to allow the wax to melt evenly across the surface. Avoid burning candles for more than 4 hours at a time. Keep candles away from drafts, and never leave a burning candle unattended.
Yes, our candles are made from eco-friendly soy wax and are free from harmful chemicals like carcinogens, mutagens, phthalates, and parabens. We use responsibly sourced materials and high-quality ingredients to ensure our products are both safe and sustainable.
